top of page

SHIPPING, REPLACEMENTS & CANCELLATIONS

Shipping Policy

Shipping Time:

  • Domestic and International Shipping: We offer shipping to both domestic and international locations. Our standard shipping time is between 7 to 10 days for all orders, regardless of destination. All shipments are sent using a trusted courier service, and we provide tracking information once the order is dispatched.

​

Delivery Time:

  • The exact delivery date will be communicated to you once your order has been dispatched. You will receive an email with tracking details and an estimated delivery date.

Replacement Policy

We offer a complete replacement for any manufacturing defect in our perforated sheet products. If you believe the product has a defect, please contact us within 7 days of purchase to arrange for a replacement. We will require proof of purchase and photos of the defect before we can process the exchange.

Cancellation Policy & Refund Timeframe

Please note that our cancellation policy allows for orders to be cancelled within 12 hours of placement. After this time, we are unable to cancel orders as they will have already entered the processing stage.  If you wish to cancel your order, please send us an email at info@botperforation.com with your order details and reason for cancellation.

Refunds will be processed within 5 to 7 working days from the date we receive your refund request.

bottom of page